PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
Delivery
◆ The components of the product are tags, guarantee cards, dust bags, boxes, and shopping bags.
◆ It is sent by EMS, and the shipping cost varies by product.
◆ It takes 10 to 15 days to deliver based on the payment completion date.
Return and exchange policy.
◆ You can apply for return/exchange within 7 days from the date of receipt of the product.
◆ Round-trip delivery fees will be charged for exchange or return due to a simple change of mind.
◆ You can't apply for return or exchange in the following cases.
- In the case where 7 days have elapsed from the date of receipt of the product.
- Case where there are signs of product contamination, damage, or use due to the customer's carelessness.
- In the case of removing, losing, or damaging the product guarantee, tag (components of the product), box, etc. unique to the delivered product.
- In the case where a stain or drain occurs during use due to the nature of the product.
A/S policy
◆ If you request A/S, please register at info@moietoii.com.
◆ It will be repaired free of charge within the warranty period (1 year).
◆ Repairability may vary depending on the product. Repairability will be determined after warehousing the product headquarters.
◆ Even within the free service period, damage to leather and decorations due to use cannot be repaired regardless of the warranty period..